MSCI



	EDUCATION & TRAINING

	PROFESSIONAL DEVELOPMENT PROGRAMS
	Inside Sales Outside Sales Advanced Outside Sales Sales Management Advanced Negotiations Advanced Inventory Operations Management I & II Front Line Leadership Transportation & Logistics Management End-Use Seminars Strategic Metals Management Tailored/In-House Programs

Operations Management

OPERATIONS MANAGEMENT 1

Each day your company relies on supervisors to manage an efficient warehouse. More than 50% of the costs of running a warehouse are labor costs. How well are you controlling these costs? Are you getting the most for your management dollar?

Technical skills alone are not enough. Supervisors need strong managerial skills that are directly related to the demands of the metals industry. Join your peers from service centers and mills throughout North America in this hands-on program.

Operations Management 1 is designed to provide the less-experienced warehouse supervisor with the knowledge necessary to better manage people, communicate effectively, control costs and improve productivity.

Participants will learn:

q How to Lead and Motivate: Identify the roles and responsibilities of a successful supervisor, how to improve the morale and productivity of your warehouse workers to increase efficiency, and resolve conflicts. Discover the elements of effective leadership and 13 ways to be a better motivator.

q How to Manage and Prioritize: Learn goal-oriented techniques for setting priorities and gaining control of warehouse operations. Recognize and deal with time-wasters in operations and discover the art of assigning tasks and delegating responsibilities. Create effective teams that work!

q How to Better Communicate: Study 13 ways to improve your communication skills – with your boss, colleagues and employees. Learn to communicate in large and small, union and non-union companies, within the warehouse, between shifts and in other company functions.

q How to Cultivate Support for Your Ideas: Improve your ability to sell your ideas to management through effective problem-solving recommendations and a seven-step method for influencing others. Create winning approaches to oral and written reports and proposals.

q How to Evaluate Productivity: Understand why you must measure productivity and performance and learn the three critical ingredients for accurate warehouse management. Learn how to get the information you really need to measure performance and productivity, such as shipments per man-hour, man-hour per ton, processed orders versus pulled stock, and more.

q How to Understand Costs: Recognize the costs or processing errors, material handling and overhead and how to reduce them. Understand asset and ROI accountability.

Tom Tanel, MSCI’s instructor for both Operations Management 1 and 2, has an international reputation as a seminar leader in warehouse and traffic management, negotiations, outsourcing, physical distribution and supply chain management with more than 25 years experience in warehousing and physical distribution.

Who Should Attend: This intensive three day program has been designed primarily for warehouse operations supervisors with less than five years experience. Foremen, warehouse managers, warehouse supervisors, plant superintendents, logistics managers and materials manager will also benefit.

Upcoming Operations Management 1 Classes

October 5-7, 2010 - MSCI Headquarters, Rolling Meadows, IL

Download Course Information and Registration (PDF)
Register Online (Members Only)

Operations Management 2 is not scheduled In 2010