Front Line Leadership

The challenges of supervision today are distinctly different than a decade ago.  Being the “Supervisor” (an individual who oversees the activities of others) isn’t the definition that works in contemporary workplaces.  Being a Leader is much more effective today than being a “Boss”. 

Course Outline

 

The Role of Front Line Leadership

Learning Objectives:

·         Learn the Difference Between Leader and Supervisor

·         Identify Areas for Development and a Plan for Addressing those Needs

Key Learning Points:

·         Personal Skills Assessment

·         Today’s Challenges as a Front Line Leader

 

Communication and Performance

Learning Objectives:

·         Understand Goal Setting and Develop Feedback Skills

·         Develop Coaching Skills and Build Personal Communication Skills

Key Learning Points:

·         Common Reasons Managers Avoid Coaching

·         Detail the Relationship Between Goals and Performance

 

Managing Difficult Situations

Learning Objectives:

·         Understand the Costs that Conflict has on an Organization

·         Develop Different Conflict Management Strategies

Key Learning Points:

·         Using Appropriate Conflict Resolution Skills

·         Coping with Difficult People and Situations

 

Leading and Building Teams

Learning Objectives:

·         Learn the Three Critical Elements of Successful Teams

·         Clarify the Roles of Team Leadership and Team Membership

Key Learning Points:

·         Group Decision Making and the Group Process

 

Who Should Attend

Front Line Supervisors

Shop Floor Supervisors

Plant Managers

General Foremen          

Manufacturing and Operational Personnel with Direct Reports

Upcoming Front Line Leadership Workshops

Front Line Leadership is not scheduled at this time